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Qualitative Health Research, Vol. 14, No. 8, 1046-1057 (2004)
DOI: 10.1177/1049732304267754

Being Present in a Distant Room: Aspects of Teleconsultations with Older People in a Nursing Home

Stefan Sävenstedt

Umeå University, Sweden.

Karin Zingmark

Department of Research and Development, County Council of Norrbotten, Lulea, Sweden.

P. -O. Sandman

Umeå University, Sweden.

In a telecare project in Northern Sweden, videophones have been used to facilitate teleconsultations between nurses and elders at a nursing home. The authors designed this study to elucidate qualities in the communication in the professional encounter between nurses and elders assisted by nursing staff in the teleconsultations. They interviewed 2 registered nurses and 5 nursing staff members with long experience of using videophones in the telecare project, out of 20 staff members, and analyzed them using a phenomenological-hermeneutic method. In a comprehensive interpretation, teleconsultations could be understood as glimpses of the experience of being in the other’s room with a feeling of providing nursing presence. This was attained when aspects such as familiarity, safety, transparency, and interest were promoted.

Key Words: presence • telecare • elderly people • nurse-patient interaction • qualitative study


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