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Conversational Shaping: Staff Members' Solicitation of Talk From People With an Intellectual Impairment
Charles Antaki
Loughborough University, Loughborough, United Kingdom
W.M.L. Finlay
University of Surrey, Guildford, United Kingdom
Chris Walton
Lancaster University, Lancaster, United Kingdom
In initiating and maintaining talk with people with intellectual impairments, members of care staff use a range of recurrent conversational devices. The authors list six of the more common of these devices, explain how they work interactionally, and speculate on how they serve institutional interests. As in other dealings between staff members and the people with intellectual impairments they support, there is a pervasive dilemma between, on one hand, encouraging participation and, on the other, getting institutional jobs done. The authors show how the practices of encouraging talk that they describe move between the two horns of that dilemma.
Key Words: intellectual impairment • mental retardation • conversation analysis • interaction • empowerment • conversation
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Qualitative Health Research, Vol. 17, No. 10,
1403-1414 (2007)
DOI: 10.1177/1049732307308950
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